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FAQ

Can I get a proof of my project before it’s done?

Yes, absolutely. We strive to make sure your final product is exactly what you want. From a simple address change on an existing business card to a vehicle wrap layout, our team of designers will send you a proof. If you have revisions, we’ll send updated proofs until you approve the artwork.

How long does it take to get a proof?

Generally, we can send you a proof within 24 hours, depending on our schedule. If you’re in a hurry, we’ll do our best to accommodate you.

Can I use a photograph from any website for my project?

It’s not a good idea, and here’s why. You should never use another image from a website without the permission of the photographer (this includes Facebook and Google images). They are copyrighted, and unless you have permission, it’s illegal. There are many stock photo sites that offer a wide variety of images for sale, and some even have free samples.

We have a list of websites we can share with you or tell us what you’re looking for and we’ll do the leg work. Ideally, take the photos yourself, make sure they’re high quality, and you don’t have to worry about those pesky copyright laws.

How do I know if my photos are good enough to print?

The best way to determine the optimum resolution is to think about the final use of your images. For publication, you’ll need the highest resolution, for desktop printing lower, and for web sites, lower still.

For web sites, 72 dpi (dots per inch) is the standard. The preferred file format is .jpg or .gif. The file size will be anywhere from 20-200 K. If you’re printing on a laser printer or copier, a resolution of 200 dpi works well. Preferably, your image should be a .tiff or .eps. This will make your file size around 2-3 MB. For high quality, professional printing, a .tiff or .eps at 300 dpi is recommended. The file size will be anywhere from 6-10 MB or larger, depending on the size of the photo.

If using your digital camera, you generally want to shoot larger than you need, then sharpen the image and reduce it to the actual size for your project. Oh, and the phone cameras? They’re great for sharing with friends or on social media sites, but not the best choice for quality professional printing.

Our knowledgeable staff is here to clear up any confusion or answer your questions. We’re happy to help.

What is Raster art?

Raster art consists of pixels. This can create a smoother, more detailed image for photos and paintings, but if the image is scaled, the program has to create new information resulting in a distorted, pixelated look.

What is vector art and why is it best for printing?

Vector art isn’t a style like Anime, but think of it is a medium such as charcoal or pencil. Asking what vector looks like is like asking what a painting looks like. It could be Picasso, Monet or a child’s finger painting. Vector art is made up of paths and points in programs such as Adobe Illustrator, Freehand or Corel Draw. They are scalable objects that retain their quality when scaled up or down.

How do I know if it’s vector art?

Typically, vector files have an .ai, .eps or .cdw extension. Sometime a .pdf will work, depending on the program that created the file. Have our design team take a look at your files to be certain. This is something we’re happy to do for free.

How do I know if something is copyrighted?

As soon as you type a word, take a picture, doodle or paint something, you’ve got a copyright. Copyright is a federal law that protects original works of authorship. This includes literary, written, dramatic, artistic, musical, and certain other types of work.

The copyright owner has the right to do the following:
1) Reproduce the copyrighted work
2) Display the copyrighted work publicly
3) Prepare derivative works based on the copyrighted work; and
4) Distribute copies of the work to the public by means of sale, rental or lending, and/or to display the image

When it comes to photos, when in doubt, assume it’s subject to copyright and don’t use it without permission from the photographer.

What’s the cheapest promotional product, like a pen, I can buy?

It is possible to buy a 20 cent pen, but the minimum order may be 1,000 or more, plus set up and shipping costs. Pens costing several dollars or more may only require a minimum of 24 pens. The rule is higher minimums for lower priced items.  It's more important to determine if the cheapest promo product is the right item for your purpose.  Making the right impression often is more important that going cheap.